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The Platform

One platform.
All connected.

World-class MACH architecture. Japan operational depth built in. One data model โ€” so AI works, integrations stay clean, and your team moves at the speed of the business.

๐Ÿ‘คCustomer Identity
๐Ÿ†Loyalty & Personalization
๐Ÿ“ฃMarketing Automation
๐Ÿ“ฆProduct Information
๐Ÿ–Š๏ธContent Management
๐Ÿ“‹Order Management
How it's built

One connected environment.

Your customer-facing experience, your team's operations, and your existing systems โ€” coordinated through a single platform.

QORTEX platform architecture โ€” three connected layers

Six modules

Start where you get the most value.

Every module works independently and better together. All share the same data model.

CIAM๐Ÿ‘ค

Customer Identity

One view of every customer, every channel.

Unified profiles โ€” LINE, app, web, in-store
Secure login and account management
Consent management (APPI-compliant)
"Show me customers who are LINE friends but haven't purchased in 60 days."
LINE้€ฃๆบAPPIๆบ–ๆ‹ ไผšๅ“ก็ฎก็†
LOYALTY๐Ÿ†

Personalization & Loyalty

Drive repeat purchases with Japan-native mechanics.

Points and rewards engine โ€” including time-limited points
Tiered membership with configurable rules
Personalised offers by segment and behaviour
"Which loyalty tier is at highest churn risk this week?"
ใƒใ‚คใƒณใƒˆๅˆถๅบฆไผšๅ“กใƒฉใƒณใ‚ฏๆœŸ้–“้™ๅฎšใƒใ‚คใƒณใƒˆ
MA๐Ÿ“ฃ

Marketing Automation

Launch campaigns faster with less manual coordination.

LINE, email, push, SMS โ€” one unified workflow
Segmentation by behaviour, tier, and channel
Performance tracking with AI-assisted suggestions
"Draft a Golden Week campaign for lapsed members."
LINE OAใ‚ดใƒผใƒซใƒ‡ใƒณใ‚ฆใ‚ฃใƒผใ‚ฏใ‚ปใ‚ฐใƒกใƒณใƒˆ้…ไฟก
PIM๐Ÿ“ฆ

Product Information

One catalog. Every channel in sync.

Central product master โ€” attributes, images, pricing
Cross-channel publishing including Rakuten and Yahoo Shopping
Bulk import/export with data validation
"Which products are missing Japanese descriptions across any channel?"
ๆฅฝๅคฉ้€ฃๆบYahoo Shoppingๅคš่จ€่ชžๅฏพๅฟœ
CMS๐Ÿ–Š๏ธ

Content Management

Launch pages and campaigns without waiting on developers.

No-code page builder with reusable components
Campaign microsites โ€” fast to create, fast to update
Headless โ€” your frontend, powered by QORTEX
"Draft a year-end sale landing page with our top-selling products."
ๅนดๆœซใ‚ปใƒผใƒซใƒŽใƒผใ‚ณใƒผใƒ‰ใƒ˜ใƒƒใƒ‰ใƒฌใ‚น
OMS๐Ÿ“‹

Order Management

Full visibility from purchase to fulfillment.

Unified order view across all channels
Time-slot delivery, multiple addresses, gift wrapping
Native integration with Yamato, Sagawa, Japan Post
"Show orders stuck in fulfillment over 48 hours and the cause."
ๆ™‚้–“ๅธฏๆŒ‡ๅฎšใƒคใƒžใƒˆ้€ฃๆบ่ค‡ๆ•ฐ้…้€ๅ…ˆ

Architecture

Technical architecture built to enterprise standard.

M

Microservices

Modules deployed and scaled independently.

A

API-first

Every capability accessible via API. ERP, WMS, POS, payments.

C

Cloud-native

Enterprise-scale resilience. Built for Japan's traffic patterns.

H

Headless

Full frontend flexibility. No lock-in.

๐Ÿ”’ ISO 27001
๐Ÿ‡ฏ๐Ÿ‡ต APPI Compliant
๐Ÿ‡ช๐Ÿ‡บ GDPR Ready
โ˜๏ธ Japan Data Residency
๐Ÿ” 24/7 Monitoring

The AI layer

AI embedded where your team already works.

Proactive alerts, plain-language analysis, and guided actions โ€” across all modules, in English or Japanese.

๐Ÿ””

Proactive alerts

Churn risk, stock issues, campaign underperformance โ€” surfaced before you go looking.

๐Ÿ’ฌ

Ask in plain language

English or Japanese. Get a clear answer without SQL, without analysts, without waiting.

โšก

Guided actions

Recommended next steps with expected impact. Your team decides.

QORTEX AI ยท Loyalty Console
Why are loyalty members churning after their first redemption?

Churn spikes 3 days post-redemption โ€” members who don't re-engage within a week rarely return. LINE open rates drop 62% after first redemption. Suggested action:

Draft re-engagement LINE message View segment
Active Members
169
Redemption Rate
23.7%
Points Redeemed
24,309

Integrations

Connects to your existing stack.
Japan ecosystem included.

Japan payments
Channels & messaging
Logistics
3PL WMS
Enterprise systems
ERP POS Accounting BI / Data CDP

How we deliver it

80% proven. 20% yours.

No big-bang migration. No choosing between speed and fit.

80%
20%
Ready foundation
Core modules, integrations, security, admin interfaces
Built for you
Your workflows, custom rules, branding
The result

Live in weeks, not quarters

Proven foundation means fast deployment. The 20% means it fits how you actually operate.

How it works

Validated before it's built

Your team prototypes with real data in week two. Misalignment surfaces early โ€” not after months of build.

See it with your use cases.

Skip generic demos. We learn your operations first โ€” then show you exactly what changes.

Get a personalised demo โ†’ Download overview

Download Introduction to QORTEX

A concise overview of the platform, capabilities, and delivery model โ€” specific enough to share with your team and start a real conversation.

No spam. One email with your PDF, nothing else.