HomeProductsSolutionsDifferentiatorsDelivery ModelAboutContact
Customer Identity & Access Management · CIAM

The identity layer
behind every retail moment.

Web. App. Store counter. LINE chat. One customer, recognized everywhere — with the boring, bulletproof identity infrastructure modern retail actually needs.

Get a personalised demo → Download overview
ONE IDENTITY EVERYWHERE EMAIL · OIDC · SSO WEB · APP · POS · LINE ENCRYPTED AT REST ISO 27001 P-MARK CERTIFIED YOUR DATA, YOUR RULES MIGRATE IN, MIGRATE OUT ONE IDENTITY EVERYWHERE EMAIL · OIDC · SSO WEB · APP · POS · LINE ENCRYPTED AT REST ISO 27001 P-MARK CERTIFIED YOUR DATA, YOUR RULES MIGRATE IN, MIGRATE OUT
01 / What you get

Identity should be invisible.
Not an obstacle.

A great identity system completely disappears. It gives your customers a seamless entry, gives your team total security, and gives you complete control over your data. No roadblocks, no lost revenue — just a flawless front door.

01

Sign-ins without the struggle

Passwords, socials, or single sign-on. Built for pure speed so customers buy instead of bouncing.

02

A unified customer view

Recognize the same person across your website, app, store counter, and customer chat instantly.

03

Zero-worry security

Built with modern encryption and hardened defaults. Your security team doesn't have to lift a finger.

04

Your data, your rules

Your customer data is 100% yours. Move it, store it, or keep it forever. We power your business — we don't hold your data hostage.

02 / Experience

Frictionless
everywhere they go.

Your customers don't think of themselves as "the e-commerce user" or "the in-store guest." They're just them. QORTEX CIAM gives them one identity that follows them — and gives your staff a single, instant view of who's in front of them.

01 / Web

Web

Sub-second sign-in. Email/password, social, or SSO. Remembers them — without making them feel watched.

02 / Mobile

Mobile app

Native SDKs for iOS and Android. Biometric unlock, token refresh, deep-linked logins — all handled.

03 / In-store

Point of sale

Phone number, QR scan, or LINE ID — your staff identifies a customer in under two seconds at the counter.

04 / LINE

LINE

A LINE follower becomes a known customer. Same profile, same history — now reachable through your Official Account.

03 / One identity, many apps

One customer.
One seamless relationship.

Most brands don't stop at an online store. You have a booking system, a loyalty app, and a service portal. QORTEX connects them all behind the scenes, so a customer signs in just once and is instantly recognized everywhere you operate.

  • 01
    Single Sign-on across Your Apps
    Sign in to your store, and they are automatically signed into your rewards app. No more frustrating password resets or fractured experiences across your own brand.
  • 02
    Unified profiles, smart boundaries
    It's the same person whether they're shopping online, booking an appointment, or chatting with support — but each system only accesses the specific data it needs to serve them.
  • 03
    Instant audience for new launches
    Launching a new app or product line? Simply plug it into the ecosystem. Your new venture instantly inherits your entire existing customer base on day one.
10:04
BRANDX Verified
Friends 2,567,832
BrandX Official LINE Account
Add as friend
Posts
Products
Services
Mixed media feed
Social
Products See more
Add as friend
10:04
brandx.com
BrandX
Login
Email
Password
Forgot your password?
Takeshi Tanaka
Name: Takeshi Tanaka
Email: tanaka@example.jp
LINE Status: Connected
Loyalty: Gold 2,450 pts
Segment: VIP · High-value · LINE-engaged
04 / LINE binding

Turn anonymous followers into known customers.

In Japan, LINE isn’t just a social channel. It’s where your customer relationships actually live. QORTEX instantly bridges the gap between your LINE Official Account and your customer database. The person chatting with you on LINE is recognized as the exact same person shopping on your website.

  • 01
    Instant Identity Matching
    Match LINE followers to CIAM profiles automatically. No messy, manual guesswork required.
  • 02
    Highly Targetable Audiences
    Connected customers convert at a significantly higher rate. Segment, target, and message your followers based on their actual purchase history, and see the exact revenue lift.
  • 03
    Personalized, Automated Messaging
    Trigger tailored LINE messages based on real shopping behavior—like abandoned cart reminders, win-back campaigns, or loyalty milestones sent straight to the right person.
05 / Security & compliance

Built for the
worst-case day.

The day your security team gets the call. The day an auditor walks in. The day a regulator asks for evidence. QORTEX CIAM was built so those days are uneventful.

Security, by default

Every customer record is encrypted with modern, industry-standard algorithms — at rest and in flight. No legacy crypto, no opt-in toggles to forget.

  • Passwordless when you want it
    Passkeys, WebAuthn, social sign-in, one-time codes. Customers stop remembering passwords — and phishing stops working.
  • Encrypted where it matters
    Email, name, birthday — encrypted at the application layer, not just on disk. Even our own ops team can't read it. A database leak isn't a PII leak.
  • TLS everywhere
    No exceptions, no downgrades, no legacy endpoints quietly open in the back.
  • Sessions that fight back
    Built on standard OAuth 2 / OIDC with refresh-token rotation and reuse detection. The moment a stolen token is reused, the whole session is revoked.
ISO 27001
Information security management
Internationally recognized standard for managing information assets, with annual audits.
P-MARK
Japanese privacy certification
Compliant with Japan's Personal Information Protection standards — essential for APAC operations.
CONTINUOUS
Always-on monitoring
Continuous code and dependency scanning, regular penetration testing. Third-party audits and fraud-prevention integrations available on request.

Security and privacy operations for QORTEX are managed by The Plant K.K., which maintains ISO/IEC 27001 certification and PrivacyMark compliance.

06 / Your data

Your data belongs
wherever you need it.

Customer identity shouldn't live in a silo. Your data belongs to you — which means it should flow effortlessly into your data warehouse, your analytics tools, or anywhere else your business operates. We make it simple to sync, share, and use, without roadblocks.

Zero friction.
Absolute portability.

Fuel your entire tech stack. Export customer profiles dynamically to your data warehouse or BI tools. QORTEX keeps your data open and accessible, so your marketing and analytics teams always have the fresh insights they need.

Total freedom, guaranteed. If you ever decide to move to a different platform, we'll help you pack. No proprietary formats, no hidden contract traps, no artificial roadblocks.

YOUR STACK
Warehouse & BI
Snowflake · BigQuery · and more
real-time sync
FROM
Legacy CIAM
migrate in cleanly
migrate in
TODAY
QORTEX CIAM
100% owned by you
or out
IF EVER
Somewhere else
no questions asked
07 / Getting started

Two ways
to begin.

However you arrive, we meet you there. Replace your CIAM, or keep the one you have — QORTEX is built to fit either way.

Path A · Replace

Coming from a legacy CIAM?
We'll bring you over.

If your current identity system is the thing you're trying to escape, we make moving in painless. Our team handles the import, the field mapping, and the rollback plan. Most clients are fully cut over in eight weeks.

  • No forced password resets — we import the hashes
  • Run old and new in parallel, cut over when you're ready
  • Our migration team does the heavy lifting
Path B · Keep

Happy with your CIAM?
Keep it.

You don't need to replace your identity system to get the rest of QORTEX. As long as your CIAM exposes standard APIs, our other modules — marketing, loyalty, content — plug right in. That's the upside of MACH: you take what you need, leave what you don't.

  • Works with any OIDC- or OAuth 2-compliant identity system
  • Pick the QORTEX modules you want, leave the rest
  • No rip-and-replace, no migration project

Boring identity.
Done brilliantly.

Give your customers a sign-in they'll never have to think about — and your team peace of mind they can take to the bank.

Get a personalised demo → View the full platform

Download Introduction to QORTEX

A concise overview of QORTEX, its capabilities, and delivery model — specific enough to share with your team and start a real conversation.

No spam. One email with your PDF, nothing else.