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Customer Loyalty & Points · 会員制度

Loyalty that turns
every channel into a customer magnet.

Points, tiers, and rewards that follow your customer across web, app, and POS — wired into every campaign you run. The retention layer for retail that actually moves.

POS + 240 pts
APP – 500 pts redeemed
GOLD
Available balance
12,840
pts
GOLD PLATINUM · 3,160 pts to go
You're 72% of the way there
EVERY CHANNEL · ONE PROGRAM POINTS · TIERS · REWARDS PAY WITH POINTS WEB · APP · POS · LINE CONFIGURABLE ECONOMICS REWARD CATALOG INCLUDED PAIRS WITH QORTEX MARKETING CUSTOMERS WHO COME BACK EVERY CHANNEL · ONE PROGRAM POINTS · TIERS · REWARDS PAY WITH POINTS WEB · APP · POS · LINE CONFIGURABLE ECONOMICS REWARD CATALOG INCLUDED PAIRS WITH QORTEX MARKETING CUSTOMERS WHO COME BACK
01 / What you get

Everything a points
program needs.

Four capabilities that make a loyalty program feel like a loyalty program — not a database with a frontend. Everything wired together, everything configurable, everything yours to tune.

01

Points

The foundation. Customers earn on purchases, redeem for rewards, or pay with them at checkout — all from a real-time balance that updates the moment it moves.

02

Tiers

Bronze, Silver, Gold, Platinum — or whatever you want to call them. Status that customers chase, perks you control.

03

Rewards catalog

Physical goods, digital coupons, partner offers — manage every reward in one place. Update prices and stock without a deploy.

04

Configurable economics

Earn rates, redemption rates, expiration windows, tier thresholds. The levers are yours — no vendor ticket required.


02 / One balance

One balance,
works everywhere.

Most loyalty systems live in their own database, disconnected from the rest of the business. QORTEX Loyalty doesn't. The same balance, the same tier, the same history — visible at the POS, in the app, on the website. And spendable in every one of them too.

  • 01
    Real-time balance, everywhere
    Earn at the register, see the new total in the app two seconds later. No nightly sync, no surprises.
  • 02
    Pay with points, at any checkout
    Apply points fully or partially — at the web cart, in the app, or at the POS. Customers see the value land instantly.
  • 03
    POS integration via API
    Plug your existing POS into QORTEX with our open API. Cashier scans the customer, sees their tier and balance, applies points — all in seconds.
  • 04
    One identity, one wallet
    Pairs with QORTEX CIAM so the customer is the same person across every product — and their points are too.
POS + 240 pts
APP – 500 pts redeemed
GOLD
Available balance
12,840
pts
GOLD PLATINUM · 3,160 pts to go
You're 72% of the way there
WEB APP POS LINE

customer journey · live
Monday · in-store
Bought a coffee at the Shibuya store. + 32 pts added at the register.
Wednesday · push notification
"You're 160 pts from your next reward."
Saturday · web
Online order, ¥4,800. + 240 pts. Threshold crossed.
Sunday · in-app
Redeemed 500 pts for a ¥500 voucher. Used at the next visit.
03 / The loop

Earn. Notice.
Redeem.

The hardest part of a points program isn't the points — it's making customers feel them. QORTEX closes the loop: customers earn, get nudged at the right moment, redeem, and feel rewarded enough to come back.

  • 01
    Real-time accrual
    Points hit the balance the moment the transaction clears. The customer sees it in the app before they leave the store.
  • 02
    Smart nudges
    "You're 160 points from a reward" goes out automatically — through QORTEX Marketing, on the channel they prefer.
  • 03
    Frictionless redemption
    Redeem online, in-app, or at the POS. Same balance, same rewards, same experience everywhere.

04 / Economics

The levers,
in your hands.

Loyalty is a P&L line, not a feature. Tune the earn rate, the redemption rate, the expiration window, the tier thresholds — all from the console, all without filing a ticket. Model the economics before you ship them.

Point economics
Edit →
Earn rate 1 pt per ¥100 spent
Redemption rate 100 pts = ¥100 off
Expiration 12 months after last activity
Earn cap None
Pay-with-points min 500 pts
Tier thresholds
Edit →
Bronze
0 – 4,999 pts/yr
Silver
5,000 – 14,999 pts/yr
Gold
15,000 – 49,999 pts/yr
Platinum
50,000+ pts/yr · 2× earn

05 / Rewards

A catalog worth
chasing.

Physical goods, digital vouchers, partner rewards, exclusive experiences — manage all of it in one place. Update prices, stock, eligibility, and tier-gating without involving engineering.

PHYSICAL
QORTEX-branded tote bag
8,000 pts
DIGITAL
¥1,000 store voucher
1,000 pts
EXCLUSIVE
Early access — Spring drop
3,500 pts
PARTNER
Coffee chain — free drink
2,400 pts

06 / Pairs with marketing

Points become
campaigns.

Loyalty without marketing is a database. Marketing without loyalty is a guess. Together, every point event becomes a moment you can build a journey around.

The loyalty signal,
made actionable.

QORTEX Loyalty and QORTEX Marketing share the same data layer. Tier changes, point milestones, expiring points, redemption activity — every one is a trigger your marketing team can build journeys around.

No CSV exports, no nightly syncs, no "we'll get back to you on that." The loyalty event happens, and the campaign fires.

Explore QORTEX Marketing →
  • Customer crosses a tier threshold
    Celebrate Gold status with an exclusive welcome message.
  • Points expiring in 30 days
    Auto-send a "use them before they're gone" nudge.
  • 200 points from a reward
    Push them over the line with a timely offer.
  • Redemption completed
    Trigger a follow-up: "Hope you loved your reward — here's what's next."

07 / Getting started

Three ways
to begin.

Whatever shape you're in — starting fresh, escaping a broken system, or already running something that works — QORTEX meets you where you are.

Path A · Design

No program yet?
We'll help you design one.

Our team works with you to shape the program — earn rates, tier structure, reward economics, launch plan. You get loyalty experts, not just a piece of software. Most clients launch in under a month.

  • Program design workshops with our retail strategists
  • Pre-built templates to start from, not from zero
  • Implementation handled by our team end-to-end
Path B · Replace

Stuck with a broken program?
We'll bring it over.

Customer balances, tier history, transaction records — we migrate the whole program. Customers keep what they've earned. Nothing resets, nothing disappears, nothing breaks.

  • Balances and tiers imported as-is
  • Run old and new in parallel during cutover
  • Our team owns the migration plan
Path C · Keep

Happy with your loyalty?
Keep it.

Your loyalty system works for you — but you still want the rest of QORTEX. No problem. As long as it exposes APIs, our other modules plug right in. That's MACH: take what you need, leave what you don't.

  • Works with any API-based loyalty system
  • Pick the QORTEX modules you want, leave the rest
  • No rip-and-replace, no migration project
<2s
Earn-to-balance latency
4
Channels, one wallet
0
Vendor tickets to tune
100%
Your data, your rules

Loyalty that
actually loops.

Earn, notice, redeem, repeat — the four words your loyalty program has been missing one of. Show us where you are, and we'll show you the program your customers will actually feel.

Get a personalised demo → View the full platform

Download Introduction to QORTEX

A concise overview of QORTEX, its capabilities, and delivery model — specific enough to share with your team and start a real conversation.

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